Maurya Rajadhani

Staff, could not locate the reservation.

While I appreciate your hospitality, my recent stay was disappointing in several key areas. The breakfast quality was poor, and the lunch buffet lacked variety, offering the same dishes throughout our stay. The taste of the food was below average. Furthermore, the suite we were assigned did not provide value for money; the room rate was disproportionately high for the standard of accommodation provided.

During my recent stay, I experienced a significant service failure involving the Manager's conduct, which was both unprofessional and lacking in guest focus.As I had an international flight requiring me to be at the airport at 2:30 AM, I requested a hotel car for transport. The Manager informed me that no car or driver was available. I then requested that the hotel arrange a taxi for me, but he refused, stating he could not help and could only share a driver's number. This is not an acceptable practice for a hotel of this standard.Due to this lack of assistance, I was forced to escalate the matter directly to the General Manager, who promptly resolved the situation. While I appreciate the GM's intervention, the Manager's initial dismissive and uncooperative attitude created unnecessary stress and is not conducive to a welcoming or service-oriented environment.

The room was comfortable and the location suited us.

They messed up our dietary requirements and when we complained, the staff started arguing by saying that if we can eat potato then what was the problem with onion. They both grow underground. The reception staff was also very incompetent. They could not comprehend how much was paid and how much was pending.

Staff was very good. Especially GM Sreekumar.

Room lacked basic amenities. Had to ask for towels etc

It would be better, if they provide us with packed water bottles. We got a glass bottle filled with water but the cap contains strains and dust and not clean.

Friendly and courteous staffs

The furnishings were outdated, and hot water was not available in the morning. Although Wi-Fi was provided through vouchers, it did not work reliably.

Flexible and responsive management . Good food for breakfast. Centrally located.

Poorly maintained. Customer has to tell the hotel what is not right in the room.No proactive room checks from hotel before accepting the customer .Very noisy in night. No trained maintenance staff with the hotel.kitchen smoke fills the room through AC ducts. No exhaust fans in the room

Despite repeated attempts, we were unable to contact room service. We finally had to contact the Front Desk to get any assistance.

Rooms are clean and tidy .

No response if ask something thru booking .com , need to improve on that especially if people booking from overseas .

The staff were very courteous and prompt always available for any assistance. Overall very happy and comfortable stay.

There was a lady staff I believe she is the manager..she is the only good customer oriented staff there & the housekeeping was good

One side of the hotel has 0 view infact it’s a wall of the building & but twin bed rooms have a better view.. the lady I believe the manager was customer oriented the other staff hardly even wishes the customers coming in.. I was in the 4th floor and the sounds from 5th such as moving objects and dragging tables just ruins everything including the ears… & the breakfast buffets was not upto mark as well..

Breakfast was good meant for all ages.Rooms were decently appointed.Counter and room service staff were very friendly and quick to respond to our needs.

Nice food

No one picked up when i called room service. Moreover, there was delay to serve food in room

I visited with my family and they absolutely loved the stay. Beds were comfy. Staffs were very polite. They provided us an extra bed and late checkout facility which helped us a lot. Breakfast was great too. I certainly recommended this place and will visit again.

Food, Room Service

poor telecom, weak wifi signal

The breakfast was very good. I like it. And the ambience of the 5th floor restaurant was also very good. The tea they provided was according to my expectations.

Nothing like that. It would be better, if the room were more spacious. Still, its Ok.

Very very bad experience with hotel.After booking confirmation they don't give me room.

Bad experience with hotel.they don't provide rooms night 10 pm .My family is so upset from hotel.They tell me your booking is cancelled.i don't know why management doing this.0 management

I didn't like anything about this hotel. It is not worth the money. Simply wasted my money on this

The property doesn't meet my expectation. Very congested room and lighting is also not good. Enough light was not there in the room. Staffs are also not good

Good

On my arrival to the Hotel I had booked, from the reception I was shifted to another location which I did not like.I did not want to create fuss so I went as the manager told us.In short not happy.Please I would like a refund or some compensation.The rest of the Hotels We booked through Booking.Com was Excellent.Thank you. Please do reply.

Great breakfast, good location, friendly staff, loved the twin beds

The shower leaked everywhere. Heave bathroom door. Odd light switches.